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When it comes to giving your solution and the features and benefits, the main thing is remember you are educating somebody. So they’re talking. You’re seeking to understand. You’re

Why is the first impression so important? Why so many books have been written on this is because when a customer comes into your store,

Acknowledgment. How important is it when you’re a customer and you walk in somewhere and somebody acknowledges that you’re there? What happens is that person’s

Welcome in as a customer and build rapport. What is at the heart of this is your heart. How did you wake up this morning?