Welcome in as a customer and build rapport. What is at the heart of this is your heart. How did you wake up this morning? Did you have gratitude? Were you looking forward to coming in and seeing your colleagues?
And overriding, are you looking forward to helping more customers? Because when you are, when those customers walk in, they feel that you’re happy to be there. You intrinsically smile; lean in because your smile on the inside is not just on the outside; that’s where a smile comes from. Your intent is there to help them, and the rapport bit comes naturally too. You’ll mention something you have in common or something that can happen that day that you have that you can just jump on the back of; maybe it’s the weather; maybe it’s something they’ve purchased before; maybe it’s somewhere you can help them.
That happens all naturally when you intend that you’re there to help them, and you’re excited about being there. So, the whole subject matter comes down to this. How do you wake up that day? Where’s your heart? Are you looking forward to looking after your customers?
Because they’ll feel it.
